Entry

What Are a Few CRM Software Buying Tips?

Sep 21st, 2007 11:41
David Cowgill, http://crm.blogs.com/crm/2007/09/crm-software-bu.html

Due to it's importance to the success of your business, you need to
consider your choice of CRM software carefully. Here are few buying tips
for CRM software systems:
1) Application integration - make sure the CRM software can interface
with your current software applications such as Microsoft Outlook and
any contact management software.
2) Import and export features - you need to be able to both import
existing client contact information from a database as well as export
information out of the CRM software system.
3) Mobile connectivity - the salesforce of today is more mobile than
ever, so your sales team needs to be able to connect to CRM software via
cell phone, PDA and other wireless electronic devices.
4) Robust reporting - you need to be able to generate custom reports that
are meaningful to your specific business. The CRM software should allow
you lots of flexibility in this regard - this is important.
5) User interface - the CRM software should be pretty intuitive to use
and not require hours of specialized training from the software vendor.
If it's not logical or easy to use, it won't be used by your sales force.
6) Remotely vs. locally hosted software - Both solutions have their
advantages and disadvantages so make sure you select the right choice
for your current and anticipated future business needs. One solution
isn't inherently better than the other.
7) Technical support costs - some CRM software packages are deceptively
inexpensive but make up for it in ongoing support costs. Make sure you
understand what you are purchasing before you commit on the dotted line.
This article was posted by the authors at http://crm.blogs.com