Entry

What Makes India the most preferred destination for KPO services?

Nov 15th, 2007 00:17
Maneet Puri, http://www.dayrobinsonservices.com

There are a number of reasons why India has remained the most
sought-after destination in the global KPO industry. To begin with, it
has a workforce that is highly literate and well-versed with English
language. Each year, India churns out thousands of trained professionals
in various fields such as IT, Engineering, Education, Law, Science,
Finance, and Architecture. A survey conducted by NASSCOM says that
Indian ITES-BPO centers in banking and financial service sector perform
better than US and UK based BPO centers in a variety of categories such
as total number of correct transactions, total customer satisfaction,
number of transactions per hour and the average speed of answers.
Besides, India has a low labor cost arbitrage.  Also, Indian government
policies are conducive for offshore outsourcing. 
Maneet Puri
http://www.dayrobinsonservices.com